Privacy Policy

Last Updated: November 25,2025

Schauben & Co and its affiliated entities (“Schauben,” “we,” “us,” or “our”) value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit any Schauben-managed website (collectively, the “Site”).

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, you should discontinue use of the Site.

1. Information We Collect

We collect information to operate our business, fulfill orders, improve our services, and maintain Site security.

A. Information You Provide

We collect personal information that you submit directly through the Site, including:

  • Account registration details
  • Order and payment-related information
  • Name, phone number, email address, billing and shipping address
  • Federal tax ID numbers or resale certificates (for account approval)
  • Customer service communications
  • Business profile information you choose to share

This information allows us to process orders, manage accounts, respond to requests, and personalize your experience.

B. Information Collected Automatically

When you visit the Site, we automatically collect:

  • IP address
  • Browser type, device type, and operating system
  • Pages viewed and links clicked
  • Session information (load times, errors, performance data)
  • Navigation paths and referring URLs
  • General usage metrics

This information helps us maintain security, understand user behavior, and improve Site performance.

C. Information Received from Third Parties

We may receive information from:

  • Schauben-affiliated entities
  • Payment processors
  • Analytics and tracking partners
  • Email marketing systems
  • Shipping and fulfillment partners

This information helps keep your account accurate and supports order fulfillment.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your browser and maintain login sessions
  • Remember preferences
  • Support Site functionality
  • Prevent fraud
  • Analyze Site performance and usage
  • Improve marketing relevance
  • Measure advertising effectiveness

Types of cookies include session cookies, persistent cookies, and third-party cookies.

Most browsers allow you to block or delete cookies; however, certain Site features may not function correctly without them.

3. Analytics and Marketing Technologies

To support transparency and compliance, we disclose the tracking and analytics tools used on Schauben-managed sites.

A. Google Analytics 4 (GA4)

We use Google Analytics 4 (“GA4”), which collects information about how visitors use the Site. GA4 may collect:

  • Device and browser information
  • Page interactions
  • Navigation patterns
  • Scroll depth and engagement metrics
  • Site search interactions
  • Outbound link clicks
  • Session duration and engagement data

Google Signals. When enabled, Google Signals may associate your activity across devices if you are signed into a Google account and have consented to ad personalization. This may include cross-device tracking, aggregated demographic reporting, and interest reporting. We do not receive personally identifiable information from Google.

Advertising and Data Sharing. GA4 may be used with Google Ads integrations; however, Schauben does not sell or share personal information under the California Privacy Rights Act.

B. Hotjar (Inactive Script)

The Hotjar tracking script is present in the header of the Site; however, it is not connected to an active Hotjar account. As a result, Hotjar does not:

  • Record sessions
  • Capture clicks, scrolls, or cursor movements
  • Store heatmaps or usage data
  • Transmit behavioral information

The script loads but performs no tracking or data collection. This disclosure is provided to maintain transparency and compliance with communications and privacy laws.

C. Meta (Facebook) Pixel

We use the Meta (Facebook) Pixel to measure advertising performance and develop aggregated audience insights. We do not sell or share personal information for cross-context behavioral advertising.

D. Acoustic Email Tracking

Schauben uses the Acoustic platform to send emails. Acoustic may record email engagement information, such as opens or clicks, to help us evaluate communication performance.

E. Hawksearch

We use Hawksearch to enable accurate and personalized search functionality across the Site.

F. UserWay Accessibility Tool

We use UserWay to provide accessibility tools. Automated tools alone do not guarantee full WCAG compliance, but they support our broader accessibility efforts.

4. How We Use Personal Information

We use personal information to:

  • Process and fulfill orders
  • Authenticate users and maintain accounts
  • Provide customer service
  • Improve Site performance, functionality, and security
  • Conduct analytics and reporting
  • Personalize your experience
  • Send promotional or administrative communications
  • Prevent fraud and misuse
  • Comply with legal obligations

5. How We Share Personal Information

Schauben does not sell or share personal information as defined under CPRA.

We may share information with:

A. Affiliated Entities and Business Partners

We may share information with Schauben-affiliated entities and business partners who assist in processing orders or managing accounts.

B. Third-Party Service Providers

We may share information with service providers, including:

  • Payment processors
  • Shipping carriers
  • Analytics vendors
  • Email platforms
  • Cloud hosting services
  • Security and fraud mitigation partners

These providers receive only the information necessary to perform their services.

C. Legal or Safety Obligations

We may disclose information to:

  • Comply with laws, regulations, or legal processes
  • Respond to lawful requests
  • Investigate potential fraud or security issues
  • Protect the rights, property, and safety of Schauben, our customers, or others

D. Business Transfers

If Schauben undergoes a merger, acquisition, or sale of assets, personal information may be transferred accordingly.

6. Payment Information and Security

Credit card information is processed using a secure, tokenized iframe provided by our payment processor. Schauben does not store payment card information on its servers.

We use SSL encryption to protect data transmitted through the Site. While no system is completely secure, we take reasonable steps to safeguard personal information. You are responsible for protecting your account credentials.

7. Updating or Accessing Your Information

You may update certain account information through your account settings. For assistance updating, correcting, or deleting your data, contact us at customerservice@schaubenco.com. We may require identity verification.

8. Children’s Privacy

This Site is intended for adults. We do not knowingly collect personal information from individuals under age 18.

9. Accessibility Commitment

Schauben is committed to providing an accessible digital experience and strives to align with WCAG 2.1 AA guidelines. If you encounter accessibility issues, contact us at customerservice@schaubenco.com.

10. Third-Party Links

We are not responsible for the privacy practices of any third-party websites linked from our Site.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect upon posting to the Site.

12. Contact Information

Schauben & Co
40 John Portman Blvd NW
AmericasMart Bldg. 2
Atlanta, GA 30303
Email: customerservice@schaubenco.com

California Privacy Rights Addendum (CPRA/CCPA)

This section applies to California residents.

A. Categories of Personal Information Collected

We may collect the following categories:

  • Identifiers (name, email, postal address, phone number, IP address)
  • Commercial information (purchase details, order history)
  • Internet activity data (browsing and interaction)
  • Business identifiers (such as resale certificates and tax IDs)
  • Device data and approximate geolocation
  • Inferences derived from usage data

B. Purposes for Collection

We use this information for:

  • Order processing and fulfillment
  • Account management
  • Customer service
  • Marketing and communications
  • Analytics and reporting
  • Security and fraud prevention
  • Compliance with applicable law

C. Your Privacy Rights

California residents may:

  • Request to know what personal information we collect and why
  • Request access to specific personal information
  • Request deletion of personal information
  • Request corrections to inaccurate information
  • Receive disclosures about information shared for business purposes
  • Be free from discrimination for exercising these rights

To exercise your rights, contact us at customerservice@schaubenco.com. We may require identity verification before responding.

D. No Sale or Sharing of Personal Information

Schauben does not sell or share personal information under CPRA definitions and does not knowingly sell or share information of individuals under 16.

E. Authorized Agents

Authorized agents must provide written authorization and may be required to verify your identity directly with us.

F. Data Retention

We retain personal information only as long as necessary for:

  • Business operations
  • Legal or regulatory obligations
  • Fraud prevention and security
  • Accounting and administrative requirements